FAQ

Add the desired items and quantities to your shopping cart. Then, click the "Checkout" button to proceed to payment. If you already have a customer account, you can log in with your credentials. Alternatively, you can of course also order without a customer account.

No, there is no minimum order value in the Decocino online shop. However, delivery is only free for orders over €39.

For every package sent to you, you will receive a shipping confirmation email including a tracking link. Click on the link in the shipping confirmation to see where your package is and how long it will take to arrive.

If you ordered using a customer account, you can easily view your previous orders here . This way, you can reorder your favorite products again and again without having to add them to your shopping cart each time.

Perhaps your order confirmation email ended up in your email account's spam folder. If you still can't find an email from us there, please contact us at service@decocino.com. We will then of course resend your order confirmation to you immediately.

Orders and deliveries are generally possible within Germany and Austria.

Your order will usually arrive within 1 to 3 working days.

Orders over €39 qualify for free shipping within Germany. For smaller orders, a shipping fee of €3.90 applies.

We offer free shipping to Austria for orders over €70. Orders below this amount incur a shipping fee of €12.90.

We ship with DHL or GLS.

You can pay by credit card (American Express, MasterCard, Visa), PayPal, instant bank transfer (Klarna), or invoice (Klarna). More information about payment methods can be found under "Payment and Shipping".

Yes, the entire product range is available to you, provided the products are currently available.

If you have already used the "Search" tool and still cannot find a product in the shop, please send us an email to service@decocino.com. We will answer your request as soon as possible.

You can easily redeem a discount code or voucher during the checkout process. Simply enter the code in the "Discount code and voucher" field.

No problem. You can use your voucher to shop until the voucher value is used up. Please note that shipping costs may apply depending on the order value.

No, unfortunately that will not work.

Unfortunately, we cannot accept liability for lost vouchers. Please check your email account again to see if you can find the voucher there.